Shipping & Delivery

All prices on the site incorporate FREE standard shipping worldwide*. Your Ladyidiy Hair clip-in extensions are sent from our warehouses situated in either New York (USA), Shenzhen (China), Tilburg (Netherlands), or Sydney (Australia).

It will take 1-2 business days to process your order, regardless of the shipping option chose at checkout session. Our shipment is between Monday through Friday, with weekends and holidays not included. We can’t ensure Saturday delivery, regardless of whether your delivery is upgraded to express. We do NOT ship orders that same day. please permit up to 2 business days for orders to be processed (for instance, in the event that you place your order a on Monday, your order should be shipped out on Tuesday or Wednesday). You will get a confirmation email with the tracking link once your order ships. Please permit up to 48 hours to get this shipping confirmation email. Express shipping alternatives and some other extra charges are non-refundable.

Please note that if incorrect or incomplete addresses are given, or if there are unconfirmed details with your order, it will slow down the processing of your order by an extra 1-2 business days. We urge all clients to completely review their shipping and billing information preceding to checking out to guarantee any conceivable delays are avoided.

Your package may or may not have a signature. Most packages are delivered to the mailbox or doorstep of the address given, notwithstanding, it is up to the dispatcher to choose if the package is safe being left in the open. If seen as unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best advice is to enter a delivery address where you know your or another person will be present to accept the package (a work/business address or a friend’s address).

Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.

TRACKING YOUR ORDER
You will receive a confirmation email once your order has been processed to the email address provided at the checkout session, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will have your tracking number included and a link to use to follow up your package. In the event that there is an issue with your tracking number or package delivery, please contact the dispatch directly before reaching us. Please permit 1 – 4 days for the tracking data to appear. In some uncommon cases, the tracking data may not refresh but rather you will still get your package. Please get in touch with us after the estimated conveyance time.

INTERNATIONAL TAXES AND DUTIES
International clients (outside of the United States) are responsible to pay any relevant inbound duties, tax, and whatever other charges or expenses which your local Customs authority considers suitable. These charges are paid to your government or local carrier and are not received by Ladyidiy Hair, and accordingly can’t be refunded.

We dispatch international packages DDU (obligations and duties unpaid), implying that these charges are excluded in the cost of the products you buy from our site. Every applicable charge must be paid by the recipient in order to get the package. As we can’t estimate the sum concerning what these charges may be, we prescribe to contact your country’s customs office or duty operator for particular charges and rates on a package coming outside of your country.

It would be ideal if you take note of that DHL pays on your behalf for any duties and taxes that are expected on the products, as soon they enter the country. This simple procedure guarantees that the dispatch can deliver your package in shortest travel time. The products are released to you just upon the full reimbursement of any taxes and duties that were paid for your behalf. On some occasions, you may get a receipt from DHL after the delivery of goods, for the charges they have paid for your behalf at destination, in addition to a token as administration charge.

WRONG ADDRESS DISCLAIMER
It is the duty of the purchaser to ensure that he or she enters the delivery address correctly. We do our best to accelerate processing and accelerating times, consequently there is a little time hole to cancel/change your order or to change the address of your order. Upon deciding to cancel your order or change your delivery address, please contact us at info@ladyidiy.com once you place your order. We will do our best to ensure the change, however we can’t assure that we will be able to do so, as there are changing time confines in which we can do as such.

If it’s too late for our team to cancel your order, you can return your order to us upon receiving. For more information on the cancel your order click here. The just thing we can do is hold up to check whether the package is returned back to us. Once returned back to our warehouse, we would then be able to send it to the right address or ensure full refund.

Additional Shipping Charges: If you upgraded your shipping and the package was returned back to us because of a wrong address and if you would prefer a refund, you won’t be repaid for the upgraded shipping charges.

RETURNS
By placing an order at Ladyidiy Hair, you are responsible for the cost of return shipping back to Ladyidiy Hair. Please refer to our international returns policy here for additional information on how to return your packages.

DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. In the event that the tracking data confirms that the goods has been conveyed to your delivery address but you have not received your order, please contact courier with numbers above to resolve this issue. We cannot be considered responsible for packages where tracking data shows that the package has been delivered to your delivery address.

On the off chance that you have beforehand experienced lost or stolen bundles where you live, we urge you to rather have your package delivered to a work/business address to guarantee that you get it safe and sound.

USA STATE SALES TAXES
Kindly note that Luxy Hair charges state sales taxes on orders to New York at the rate pertinent for the county of the buyer. These collected taxes are mandated by the local state governments and Ladyidiy Hair does not benefits in any way from this and pays this sum collected directly to the state.