Shipping & Delivery

Where we ship from
Orders ship from our facility in Qingdao, China.

Processing time
We process orders within 1–2 business days, Monday–Friday (weekends and holidays excluded). We do not offer same-day shipping. Express or upgraded shipping options, if selected, and any related surcharges are non-refundable.

You will receive a confirmation email when your order is processed, and another email with tracking once it ships. Please allow up to 48 hours for the shipping confirmation email.

Incorrect or incomplete address details may delay processing by an extra 1–2 business days. Please double-check billing and shipping details before checkout.

Delivery
Most packages are left at the mailbox or doorstep. Couriers may require a signature or hold the package if they judge the location unsafe. Use an address where someone can receive the package when possible.

Tracking your order
Tracking details may take 1–4 days to appear after shipment. If tracking shows an issue, contact the courier first with your tracking number. If the estimated delivery window has passed and there is still no update, email services@ladyidiy.com.

International taxes and duties
International customers are responsible for any import duties, taxes, or fees charged by local customs or the carrier. These are paid to the government or carrier, not to Ladyidiy, and cannot be refunded by us.

We ship international orders DDU (duties and taxes unpaid). Amounts vary by country; contact your local customs office for estimates. In some cases a carrier (for example DHL) may advance duties and collect them from you on delivery, sometimes with an admin fee.

Wrong address
You are responsible for entering the correct delivery address. To change an address or cancel soon after ordering, email services@ladyidiy.com as soon as possible. We will try to help, but we cannot guarantee changes once the package is in transit.

If the package is returned to us because of an incorrect address, we can reship to the correct address or arrange a refund per our returns policy. Upgraded shipping fees are not refunded when a return is caused by an incorrect address you entered.

Returns
Return shipping is generally paid by the customer unless the return is due to our error. See our Refund and Returns policy for full details.

Delivered but not received
If tracking shows delivered but you did not receive the package, contact the courier first. Ladyidiy is not responsible when tracking confirms delivery to the address provided.

If your area has frequent package loss, consider shipping to a workplace or other secure address.

Questions: services@ladyidiy.com.