Privacy Policy
Last updated: September 6, 2026
Ladyidiy (“Ladyidiy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://ladyidiy.com/ (the “Site”) or buy our human hair extensions.
By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
1. Who this policy covers
This policy applies to personal information we collect through the Site, including when you browse, create an account, place an order, contact support, or sign up for marketing emails.
Our Site is not directed to children under 14. If you are under 18, please get a parent or guardian’s permission before ordering.
2. Information we collect
We may collect:
- Contact and account details — name, email address, phone number, password (if you create an account)
- Order and shipping details — billing and shipping address, order contents, and communication about your order
- Payment information — payment is processed by our payment providers; we do not store full credit or debit card numbers on our servers
- Messages you send us — emails, form submissions, and support requests
- Technical and usage data — IP address, browser type, device information, pages viewed, and approximate location derived from IP
- Marketing preferences — whether you opt in or out of emails
We may also receive limited information from service providers who help us run the Site (for example hosting, payments, shipping, analytics, or email delivery).
3. How we use your information
We use personal information to:
- Process, fulfill, and deliver orders
- Provide customer service and respond to returns, exchanges, and inquiries
- Operate, secure, and improve the Site
- Send order updates and, if you opt in, marketing emails about products or offers
- Detect and prevent fraud or misuse
- Meet legal or regulatory obligations
4. Cookies
We use cookies and similar technologies to keep your shopping session active, remember preferences, enable checkout, and understand how the Site is used.
You can block or delete cookies in your browser settings. If you disable cookies, some parts of the Site (including checkout) may not work properly.
5. How we share information
We do not sell your personal information.
We may share information with:
- Service providers who help us with hosting, payments, shipping, email, analytics, fraud prevention, and IT support — only as needed to perform their work for us
- Professional advisors such as lawyers or accountants when required
- Authorities when required by law or to protect Ladyidiy, our customers, or others
- A buyer or successor if Ladyidiy’s business or assets are sold or transferred
6. International transfers
Ladyidiy operates from China and may work with service providers in other countries. Your information may be processed outside the country where you live. We take reasonable steps to protect it in line with this policy.
7. Data retention
We keep personal information only as long as needed for the purposes above — for example order records for accounting and customer service — or as required by law. When we no longer need it, we delete or anonymize it where practical.
8. Security
We use reasonable technical and organizational measures to protect personal information. No online transmission or storage method is 100% secure, so we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, update, or delete certain personal information, or to object to or restrict certain processing.
You can:
- Update account details (if you have an account)
- Unsubscribe from marketing emails using the link in those emails
- Contact us to request access, correction, or deletion where applicable
To make a privacy request, email services@ladyidiy.com.
10. Third-party links
The Site may link to other websites. Their privacy practices are their own. We are not responsible for those sites.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Site after an update means you accept the revised policy.
12. Contact us
Questions about this Privacy Policy or your personal information:
Email: services@ladyidiy.com
Website: https://ladyidiy.com/
