Refund and Returns Policy
At Ladyidiy, we want you to love your human hair extensions. If something isn’t right, we’re here to help.
30-day returns & exchanges
You may request a return or exchange within 30 days of delivery. After 30 days, we cannot offer a full refund or exchange.
To be eligible:
- The extensions must be unused and in the same condition you received them
- They must be in the original packaging
- You must provide your order number and proof of purchase
Items that cannot be returned:
- Extensions that have been worn, washed, cut, colored, heat-styled, or otherwise altered
- Extensions returned without original packaging
- Custom or special-order items (unless we made an error)
How to start a return or exchange
- Email services@ladyidiy.com within 30 days of delivery
- Include your order number, the product name/options, and whether you want a refund or an exchange
- Wait for our confirmation and the return shipping address before sending anything back
- Ship the unused item in its original packaging as instructed
Please do not mail a return until we confirm your request.
Refunds
Once we receive and inspect your return, we will email you to confirm approval or rejection.
If approved, your refund will be issued to the original payment method. Please allow time for your bank or card provider to post the credit.
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item, defect, or damage on arrival). Shipping costs are non-refundable, and any outbound shipping originally charged may be deducted from the refund where applicable.
Exchanges
We can exchange for a different length, texture, or color when stock allows. Email services@ladyidiy.com with your preferred replacement options. If there is a price difference, we will tell you how to settle it before shipping the exchange.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact services@ladyidiy.com within 7 days of delivery and include clear photos. We will arrange a replacement or refund according to the issue.
Sale items
Sale or promotional items follow the same 30-day unused-return rules unless the product page says otherwise.
Need help?
For refunds, returns, or exchanges, email services@ladyidiy.com.
